Welcome to the Seersite General FAQs! Here, you’ll find answers to the most common questions about using our platform, whether you’re a client, an expert, or just exploring what we offer.
General Questions
What is Seersite?
Seersite is an expert network platform that connects clients with industry experts for on-demand insights and consultations.
Who can use Seersite?
Seersite is designed for:
Clients: Business professionals, investors, researchers, and decision-makers seeking expert insights.
Experts: Industry professionals offering their knowledge and experience through consultations.
How do I join Seersite?
Clients: Visit Seersite.com and click "Sign Up as a Client."
Experts: Visit Seersite.com and click "Join as an Expert." Complete your profile and submit your application.
For Clients
How do I book a consultation?
Search for Experts: Use keywords and filters to find the right expert.
Submit a Request: Pick an available time slot and provide a brief summary of your needs.
Confirm Booking: Once the expert accepts, join the call at the scheduled time.
How much do consultations cost?
Consultation rates are set by each expert and displayed on their profile. You’ll see the total cost before confirming a booking.
What if I can’t find the right expert?
Use our Expert Sourcing feature to request a tailored search. Our team will find the right expert for you within 2-5 business days.
Can I reschedule or cancel a consultation?
Yes, you can reschedule or cancel up to 24 hours in advance through your dashboard.
How do I pay for consultations?
Payments are processed securely through the platform. Manage payment details in the Billing section.
How do I invite team members to a consultation?
After booking, you’ll receive a link to share with colleagues so they can join the call.
For Experts
How do I become an expert on Seersite?
Sign up at Seersite.com, create a detailed profile, set your rate and availability, and submit your application for approval.
How do I get paid?
Payments are processed within 7 business days after a completed consultation. Manage your payment settings under "Payment Settings."
Can I set my own schedule?
Yes, you can set your availability in "Availability Settings" and update it as needed.
What if a consultation request isn’t a good fit?
You can decline requests that don’t match your expertise. Providing a brief reason helps maintain transparency.
How do I prepare for a consultation?
Review the Client’s Request: Go over the details and questions.
Be Punctual: Join the call on time.
Deliver Value: Provide concise, actionable insights.
Platform and Security
Is my data secure on Seersite?
Yes, we use encryption and industry-standard security measures to protect your data.
How does Seersite ensure confidentiality?
All users are bound by confidentiality agreements, and consultations are conducted on a secure platform.
Does Seersite comply with data privacy regulations?
Yes, we comply with regulations like the GDPR and CCPA to protect user data.
Technical Support
What should I do if I have technical issues during a call?
Check Your Connection: Ensure your internet connection is stable.
Restart the Call: Try rejoining the call using the link.
Contact Support: Email [email protected] for assistance.
How do I update my profile information?
Navigate to "Profile Settings" to edit your information. Changes are subject to review.
Policies and Compliance
What are Seersite’s compliance guidelines?
We adhere to strict compliance standards to prevent conflicts of interest, protect confidentiality, and comply with regulations. See our Compliance Policy for details.
How do I report a policy violation?
Email [email protected] to report any violations or concerns.
Need More Help?
For any additional questions, contact us at [email protected]. Our team is here to assist you!
Welcome to Seersite — where better decisions start with better insights!